PROBLEM WITH YOUR DELIVERY?
Contact us at firstname.lastname@example.org. Please avoid speaking with Royal Mail or DHL directly as this may complicate the process to resolve your issues as quickly as possible. We work as quickly as possible to get your orders to you.
DELIVER TO: UK
ROYAL MAIL STANDARD DELIVERY - Free for UK orders. Delivered within 3-5 working days.
ROYAL MAIL NEXT DAY DELIVERY - £7.50
Order Monday - Friday before 4pm GMT.
ROYAL MAIL COVID-19 UPDATE
Royal Mail is a key part of UK’s infrastructure. Throughout the pandemic, and now, we remain open for business. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.
Here you'll find all the relevant details about our service. We’ve also added useful links to tools that may help you stay connected while you’re at home, and different ways in which you can stay up to date with Royal Mail, like our service updates page.
We continue to work hard to collect, process and deliver the UK’s mail in unprecedented times.
To manage the effects of Coronavirus-related absences and necessary social distancing measures such as reducing the number of people together in shared spaces and vehicles, we have implemented a range of mitigations. These include changing the time guarantee on Special Delivery and opening hours of Customer Service Points at local delivery offices.
Our delivery operation is a key part of keeping the country moving. So, we have chosen not to avail of the UK Government’s furlough scheme . In fact, we have put even more resources in to keep delivering. This includes additional overtime provision and a very significant investment in protective equipment for our colleagues.
We thank you for your support and patience.
DELIVER TO: REST OF THE WORLD
ROYAL MAIL INTERNATIONAL DELIVERY OVER £70 - FREE. Delivered within 5-14 working days.
ROYAL MAIL EUROPE - £8.80 - Delivered within 5-14 working days.
DHL EXPRESS DELIVERY - £15.89 - Delivered within 1-4 working days
DHL EXPRESS DELIVERY OVER 2kg. - £36.99 - Delivered within 1-4 working days
Order must be placed before 4PM GMT**.
Working days are defined as Monday to Friday and exclude Bank Holidays.
The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment. Please refer to the Help Centre for further information on customs and duties.
HOW TO RETURN AN ITEM
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please follow Refunds policy below. Once done you will receive a reply to your email with further steps.
Email your order number and explain the reason for the refund to: